Below you will find some answers
to commonly asked questions regarding
transferring your domain to Excalibur
Technology.
| Q. |
What is
the total cost for transferring
our domain to Excalibur Technology
Corporation for e-mail and/or
website hosting? |
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A. |
The standard cost
for transferring a domain to Excalibur
Technology Corporation for hosting
is $25.00. There are certain circumstances
where this cost may be higher.
A list of some of the common causes
for higher transfer fees are below: |
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1. |
Registrar
Information is incomplete/missing:
Sometimes clients are not sure
who their Domain Registrar is
or what their login information
for the account is. When this
happens, it sometimes takes us
extra time to track down your
registrar and your account information.
We are very successful in helping
you obtain your information, but
this service is billed at our
standard hourly rates. To see
who your Registrar is, go to:
www.betterwhois.com. |
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2. |
Current Host Login Information
is incomplete/missing:
Some clients either do not know
or were not given FTP or login
information from their current
web host. If we need to work with
your current host to obtain the
copies of your website files,
we would bill at our standard
hourly rates. |
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3. |
Extra Setup Time:
If your transfer requires many
additional DNS records, directory
permission settings, database
configurations, etc., you may
be billed for extra setup time
at our standard hourly rates. |
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4. |
Incompatibility:
Occasionally a client will transfer
their site to Excalibur and not
realize that their site has forms
or functionality that was written
in languages that are not supported
on our servers. While we do try
to look a site over before we
transfer it to our systems, their
are occasions where we might not
be able to determine the programming
languages used throughout the
site until we have obtained copies
of the site files. Any changes
that are needed are billed at
our standard hourly rates. |
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5. |
Contact Forms:
Contact forms all need to be modified
to work with our servers due to
the increased security systems
we have in place. This work would
be billed at our standard hourly
rates. |
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6. |
Databases:
Database setups, database connectivity,
ODBC connections, etc. are all
billed at our standard hourly
rates. |
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7. |
SSL Certificates:
SSL certificate installation is
an additional $25.00 per domain.
The actual cost of the SSL certificate
depends on the vendor that you
purchase the certificate from. |
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| Q. |
What is
my Domain Registrar? |
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A. |
Your Domain Registrar is the
company that you "Rent"
your domain name(s) from. No
one can ever really own a domain,
they actually rent it for a
specified period time. At the
end of their "rental"
time, they have the option of
renewing their domain or letting
it expire. If they let their
domain expire, then it is available
for anyone else to rent.
You will always have a domain
registrar and a web host. Some
registrars now offer hosting
services. In that event, your
registrar and host are the same
company. In most cases, you
have a separate registrar and
host company.
When you transfer to Excalibur
Technology, you will still keep
your domain rented with whichever
registrar you are currently
with and Excalibur will take
over your hosting services.
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| Q. |
What is
my Hosting Company? |
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A. |
Your Hosting Company
is the company that currently
handles the housing for your website
and/or e-mail. When you have e-mail
or a website, the rest of the
world needs to go somewhere to
retrieve the data from or send
information to. A web host provides
server space to place your website
files on and a place to send and
receive e-mail from (unless this
is handled internally - which
is often cost prohibitive for
companies.) |
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| Q. |
What do
I get for the $25.00 setup fee? |
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A. |
The $25.00 setup
fee includes the following: |
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1. |
Changing the name servers for
your domain with your current
Registrar. |
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2. |
Changing the technical contact
on your domain to be Excalibur
Technology.
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3. |
Setup DNS Records |
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4. |
Setup Mail servers |
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5. |
Website copied from current
host to Excalibur and setup (if
applicable) |
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6. |
e-mail setup - we will setup
e-mail accounts per your request
and walk you through configuring
your e-mail client for up to 2
accounts and give you the settings
you will need for any additional
accounts. Additional e-mail setup
help is billed at our standard
hourly rates. |
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| Q. |
How long
does the whole transfer process
take? |
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A. |
Generally the whole
process takes a few days to complete.
Once we receive a completed transfer
form, it takes us 1 - 3 business
days to process the request. When
we have all of the information
that we need, then we actually
begin the transfer. Once the transfer
is requested through the registrar,
it then takes an additional 24
to 72 hours for the Registrar
to process the transfer and to
propagate through the Internet. |
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| Q. |
Will there
be any down time? |
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A. |
To minimize the possibility
of downtime, we have everything
setup on our servers before
we begin the actually transfer
process. However, there is a
possibility that while the transfer
is propagating across the Internet
that there may be some downtime.
We do recommend that while the
transfer is in process that
you keep your old host running
and then cancel once the transfer
is complete. The website should
then be up all the time. Some
e-mail may be lost or undelivered
during the propagation time.
E-mail may need to be checked
at both the old host and Excalibur
until the old host is cancelled
to prevent losing any trapped
messages.
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| Q. |
How will
I get my e-mail? |
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A. |
Excalibur recommends using
Microsoft Outlook as your e-mail
client. We can support all versions
of Outlook 2000 and later and
Outlook Express. There are other
e-mail clients available. Please
call to see if they are supported
by our service.
We will help you with configuring
your client to retrieve your
messages. We also offer an e-mail
web interface to retrieve your
messages from any Internet connection.
The interface works similarly
to Microsoft Outlook.
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| Q. |
Will I be
able to keep the same e-mail address
(bob@mydomain.com)? |
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A. |
As long as the e-mail
address that you want to use is
at the domain that you are transferring
to our servers, then you can have
it. You can have any e-mail address(es)
that you want at your domain name.
The only limitations we have are
as follows: |
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1. |
The length of the e-mail address
before the @ sign must be at least
3 characters.
- if you need a one or two character
e-mail address, we can create an
alias that forwards to another
e-mail address. |
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2. |
No symbols can be used other
than the periods (.) or dashes
(-). |
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3. |
No vulgar words can be used
in the e-mail address. |
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| Q. |
Can I access
my e-mail from out of town? |
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A. |
Your e-mail can
be accessed from anywhere in the
world provided you have an Internet
connection. You can retrieve your
e-mail on your normal workstation,
your laptop while you are out
of town, or anywhere that you
have access to an Internet connection.
Our clients have access to our
web based e-mail system where
they can retrieve any new messages
they have from a standard web
browser. |
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| Q. |
How much
does it cost to have a vacation
messages or auto-responders setup? |
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A. |
Nothing, it's free!
Through our web based system,
you can manage your own accounts,
vacation messages, and auto-responders. |
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| Q. |
Can I manage
my own e-mail boxes? |
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A. |
Yes! We offer our clients the
ability to completely manage
their e-mail accounts. We create
an administrative account that
will allow you to add, remove,
and update accounts as needed.
This offers you free 24-hour
access to your accounts.
You also have the option of
calling in to our office for
telephone support at our standard
hourly rates for additional
support.
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| Q. |
Am I billed
for support if I call in because
I cannot get my e-mail? |
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A. |
This depends on
what the actual problem is. If
we are experiencing difficulty
with any of our equipment that
is causing your problem with your
e-mail, then no absolutely not.
If the problem is related to your
ISP, issues with your computer's
hardware or software, user error,
etc., then you will be billed. |
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| Q. |
What type
of databases are available for
me to use on my website? |
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A. |
Depending on what
type of budget you have or how
complicated your database needs
are, we offer Microsoft Access and MySQL. |
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