24 Hours a Day - 7 Days a Week - 365 Days a Year
When do most computer network problems occur? That's right - after hours while you are working on mission-critical projects! Who can you call at noon on Sunday or 3 AM on Wednesday? That's right! There is always a professional Excalibur Technology network engineer on duty to provide instant 24 hour support services. Whether you need telephone support or an emergency service call, our engineers are standing by and ready to assist you! Your business is too important to be down! What a comforting fact to know that help is just minutes away! Depend on Excalibur Technology for all of your support needs no matter what time of day or night!
24 hour support is a subscription based service. Service starts at $100.00 per month for direct access to our on call engineer. Support time is billed at overtime rates.
On-site visits are billed at our overtime rate, door to door.
Free 24 hour support access is given to our Platinum Membership clients. Calls billed separately.
Overtime rates are 1.5x our standard rates. Holiday rates are 2.0x our standard rates.
To subscribe to 24 hour support, please call your account manager or contact our office.