Managed, Proactive, Project and Emergency Support for Advanced Infrastructure
Are you looking for a consulting firm to provide advanced support and assistance for your infrastructure needs including: routers, switches, cloud systems, data center equipment, virtualized systems, SAN, NAS and related software? Look no further. Our certified engineers have years of experience planning, configuring and maintaining the back-end systems that comprise the foundations that run today’s powerful networks. Call us today and discuss your infrastructure needs with one of our engineers. We specialize in the following methods of support:
Before you invest a significant amount of money into purchasing new equipment or upgrading your current equipment, it is mandatory that you review your project scope, budget and other needs with a professional that is qualified to help plan such a large project. Our certified engineers will help you assess your needs, plan your upgrade and allow for future expansion. We can create all project documentation including capacity planning, network diagrams, RFQ documents, and even hardware quotes. We can help source equipment, install and configure it, and then maintain it going forward or turn it over to your internal IT team for maintenance.
Even if you have your own internal IT support team, or maybe even an IT support company, chances are you will need additional expertise from time to time when it comes to your advanced infrastructure. We gladly provide support to IT departments and to smaller IT companies as well. Advanced infrastructure support is a very specialized skillset that very few IT people possess. When you have a large project and need additional expertise or additional hands on to quickly upgrade a network with limited or no downtime, call us. Our professional and certified engineers can come in for a day, a week or even a month or more to help facilitate your project efficiently and cost effectively. Why increase your payroll for an entire year when you only need this extremely high level of support personnel sporadically? Call us for all of your project needs.
Planned and Scheduled Infrastructure Maintenance
Now that you systems are installed and running and you’ve made a large capital expenditure to provide your company with the best systems available, you need to properly maintain them to ensure they continue to run at peak efficiency and without downtime or failure. Our Preventive Maintenance service brings our advanced infrastructure engineers onsite to your facility at regular intervals to review all of your systems, install updates, new firmware and patches, review logs and performance data, and report back to your IT manager or executive team to give you insight into the inner workings of your critical systems. Downtime in today’s complex computing world is unacceptable. Ensure that you are taking every step needed to keep your systems 100% operational.
If you are experiencing a failure with a critical system, piece of equipment, router, switch or server, rest assured that we are here for you 24x7x365. We have highly certified engineers on call and ready to assist you with any emergency support for Cisco, HP, WatchGuard, VMware, Dell or other systems. Onsite or remote, we can help you now. Our response times are always under an hour, and average 16 minutes from the time you place your call to us. If you currently have an emergency network or infrastructure failure or issue, call us now at 877-NET-KING and follow the prompts to get help right away. If you are not currently experiencing an emergency, call our office during regular business hours to setup an account. We will provide you with a direct number that avoids the prompts and gets you directly to the cell phone of our primary engineer on duty. If you are experiencing router failure, firewall failure, server failure, virtualization failure, data loss or any other critical network issue and require emergency support, call right now. We are happy to help.
Systems and Support Areas
We are proud to offer advanced infrastructure support for the following systems, services and manufacturers:
- Routing (branch routing, site-to-site, point to point)
- Redundant routing and high availability (HSRP, VRRP)
- Routing protocols (OSPF, EIGRP, BGP)
- QOS (policy map / class map)
- PBR (route map)
- Switching (core switching, distribution switching, access switching)
- Redundant switching, high availability, load balancing (GLBP)
- Layer 3 switching
- VLAN / Trunking
- Etherchannel (bandwidth management, load balancing ,redundancy)
- Access lists (security)
- Spanning Tree
- WLAN controllers
- Campus wide connectivity
We invite you to call our office today and explore the possibilities. When you need a high end consultant for all of your advanced infrastructure needs, think of the experts at Excalibur Technology!