|
| |
Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Click the support icon below to be directed to our secure remote support server. Once there, click the name of your support engineer to open a new support session. |
|
| Step 2: |
You are prompted to download a small virus-free plug-in. |
|
| Step 3: |
Once the program runs, your support engineer can view your screen and share control of your mouse and keyboard. |
|
| Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time by pressing ESC. |
|
NOTE: This is a subscription service
If you have already subscribed to this service or if you would like to subscribe,
please call our office to have an engineer sign on to start a session with you. They
will guide you through the rest of the process.
Call our office to have an engineer sign on, and then click the icon below.
|