EXCALIBUR VIRTUAL TECHNICIAN - LIVE REMOTE ASSISTANCE
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
HOW IT WORKS:
STEP 1:
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Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Click the support icon below to be directed to our secure remote support server. Once there, click the name of your support engineer to open a new support session.
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STEP 2:
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You are prompted to download a small virus-free plug-in.
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STEP 3:
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Once the program runs, your support engineer can view your screen and share control of your mouse and keyboard.
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STEP 4:
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You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time by pressing ESC.
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NOTE: This is a subscription service.
If you have already subscribed to this service or if you would like to subscribe, please call our office to have an engineer sign on to start a session with you. They will guide you through the rest of the process.
Call our office to have an engineer sign on, and then click the icon below.
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