Excalibur Technology: Start Virtual Technician

FREE SERVICE! Announcing our new client referral program that allows you to introduce Excalibur Technology to your friends and colleagues and earn free service! You’ll receive a monthly thank you credit that will be applied to your service billing. This is a great way to help others get the best IT service available and earn a significant monthly billing credit as well!
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Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How It Works:


	Step 1:	Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Click the support icon below to be directed to our secure remote support server. Once there, click the name of your support engineer to open a new support session.

	Step 2:	You are prompted to download a small virus-free plug-in.

	Step 3:	With your permission, your support engineer can view your screen and share control of your mouse and keyboard.

	Step 4:	You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time by pressing ESC.

NOTE: This is a subscription service If you have already subscribed to this service or if you would like to subscribe, please call our office to have an engineer sign on to start a session with you. They will guide you through the rest of the process. Call our office to have an engineer sign on, and then click the icon below.