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Excalibur Technology - Start Virtual Technician Session

 

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How It Works:
    Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Click the support icon below to be directed to our secure remote support server. Once there, click the name of your support engineer to open a new support session.
Step 2:  You are prompted to download a small virus-free plug-in.
Step 3:  Once the program runs, your support engineer can view your screen and share control of your mouse and keyboard.
Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time by pressing ESC.

NOTE: This is a subscription service

If you have already subscribed to this service or if you would like to subscribe, please call our office to have an engineer sign on to start a session with you. They will guide you through the rest of the process.

Call our office to have an engineer sign on, and then click the icon below.


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