EXCALIBUR TECHNOLOGY VIRTUAL TECHNICIAN - LIVE REMOTE ASSISTANCE
How long does your network consultant keep you waiting? If it is more than 30 seconds, then read on … Our Virtual Technician service puts a certified engineer on any Windows PC, Windows server, or Macintosh computer on your network instantly! Save thousands of dollars on support costs and time each year by supplementing your support with our Virtual Technician service. There is no software to install, no configuration or setup and it all runs over a simple web based connection. You remain in full control of the Virtual Technician session and can watch exactly what our engineer is doing in real time as it is displayed on your screen. You may cancel the session at any time by pressing the ESC key. There is no need to worry about security because the entire session is run through an SSL connection and is completely encrypted. No software remains installed on your computer after the session and it cannot be restarted unless you request another connection initiated by you.
See this amazing tool for yourself today! Call our office for a live demonstration!
This is a monthly subscription based service for $10.00 per month or less! To sign-up for this service, simply call our office and we can add this to your account. Remember, Platinum Membership clients receive the Virtual Technician service for free!*
If you are already an Excalibur Technology client and need to begin a Virtual Technician session, click HERE.
HOW IT WORKS:
STEP 1:
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Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Click the support icon below to be directed to our secure remote support server. Once there, click the name of your support engineer to open a new support session.
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STEP 2:
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You are prompted to download a small virus-free plug-in.
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STEP 3:
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Once the program runs, your support engineer can view your screen and share control of your mouse and keyboard.
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STEP 4:
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You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time by pressing ESC.
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If you have already subscribed to this service or if you would like to subscribe, please call our office to have an engineer sign on to start a session with you. They will guide you through the rest of the process.
TO START SUPPORT: Call our office to have an engineer sign on, and then click the icon below.
 Virtual Technician Signup Form
*Minimum service commitment required. Call for details.
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