ExcalTech Is Growing!

Join our team and help small and medium sized businesses in Chicagoland and Florida thrive by leveraging technology solutions.

One of the Best Places to Work in Illinois

ExcalTech® has been named as one of the Best Places to Work in Illinois for three straight years. This is an award that is based primarily on survey feedback from ExcalTech employees. So when we say we are one of the best places to work in Illinois, don’t just take our word for it; take our team’s word for it.

2023 Best Places To Work in Illinois
Best Places To Work Il in Award
Best Places To Work Il in Award 1
BlueCross BlueShield of Illinois
Guardian
Renaissance Financial

How We Support Our People

Our people are our most important asset. We provide our staff with the tools and resources they need to be successful at work and in life. This includes competitive health, dental, and other insurance, generous paid time off and paid holidays from day one of employment, IRA contribution matching, and much more.

Our Benefits

The benefits and perks we provide are some of the best on the market.

Health

  • 4 PPO plans
  • 1 HMO plan
  • 1 Vision plan

Dental

  • 2 PPO dental plans

Disability & Life

  • Short Term Disability
  • Long Term Disability
  • Life & A.D. Insurance

Retirement

  • Simple IRA with 3% company match

Paid Time Off

  • 20 days PTO from day one
  • 13 paid holidays

Other Perks

  • Paid certification training
  • Company social events
  • Soda machine & snacks provided

Health

  • 4 PPO plans
  • 1 HMO plan
  • 1 Vision plan

Dental

  • 2 PPO dental plans

Disability & Life

  • Short Term Disability
  • Long Term Disability
  • Life & A.D. Insurance

Retirement

  • Simple IRA with 3% company match

Paid Time Off

  • 20 days PTO from day one
  • 13 paid holidays

Other Perks

  • Paid certification training
  • Company social events
  • Soda machine & snacks provided

Available Positions

IT Systems Administrator Level 3

We are seeking a Level 3 Systems Administrator to add to our growing team. The successful candidate will have a strong knowledge of servers, desktops, and networking. Candidates MUST be familiar with computer network infrastructure and related software and hardware technologies.

IT Systems Administrator Level 3

Who We Are

ExcalTech is a rapidly expanding, award-winning technology solutions provider in the ever-expanding managed IT services realm. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses. Our mission and core values drive us to be a great workplace and company to work with. We have garnered top industry recognition for our cybersecurity, technical toolset, leadership, growth, and culture.

We have a successful 30-year track record providing best-in-class service to our mid-market clients throughout Illinois, Wisconsin, and Florida. Our rapid growth is causing us to look for a Level 3 Systems Administrator team member. We would love to hear from you if you are interested in joining our growing team!

IT Systems Administrator - Level 3 (Client Onsite, Local Travel)

The successful candidate will have a strong knowledge of servers, desktops, and networking. Candidates MUST be familiar with computer network infrastructure and related software and hardware technologies.

IT Systems Administrator duties include installing, configuring, and troubleshooting technology infrastructure devices which include servers, routers, switches, firewalls, storage devices, PCs, and printers. The onsite support administrator will provide technology consulting on best practices and new solutions. Must have a valid driver’s license and clean driving record. The onsite support administrator will be required to drive to client locations within an 80-mile radius of Lake Barrington, IL 60010.

Responsibilities

  • Monitor and respond quickly and effectively to requests received.
  • Provide technical assistance and support for incoming issues related to all IT systems and software.
  • Maintain the integrity of the infrastructure, server deployment, and security.
  • Install/Build Servers, Desktops, Laptops, and infrastructure equipment.
  • Perform firmware and OS patching, updates, and troubleshooting.
  • Evaluate and modify the system’s performance.
  • Document internal procedures.
  • Ask educated questions and listen to customers to determine the root cause of issues.
  • Assist in various IT projects.
  • Manage user accounts and permissions.
  • Support LANs, WANs, network segments, internet, and intranet systems.
  • Make recommendations for future upgrades.

Skills/Qualifications

  • Bachelor's degree in a related area and/or equivalent experience/training/certifications.
  • 3+ years of experience as a System Administrator.
  • Demonstrated knowledge of computer security best practices and policies.
  • Working knowledge of level 3 TCP/IP networking technology/hardware including Cisco, Meraki, WatchGuard, and SonicWALL, Windows Security (Share and NTFS permissions), and backup software (Veeam is a plus) and Storage Technologies (SAN/NAS).
  • Experience in VMware including vCenter 6/7.x, vSphere 6/7.x and NSX.
  • Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
  • Knowledge of the design, development, and application of technology and systems to meet business needs.
  • Experience using Azure AD or Active Directory.
  • Experience with Windows; up to date on current equipment and technologies, procedures, system performance tuning, patch management, remote access utilities, backup and recovery, monitoring and alerting applications.
  • Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
  • Self-motivated and works independently and as part of a team.
  • Demonstrates problem-solving skills.
  • Candidate must have the ability to learn and attain certifications across multiple technologies.

What We Offer

  • Competitive pay
  • Great PTO and holiday allowances
  • Medical, Dental, Vision - (50% of the premium is Employer Paid, for both Employee and Family)
  • Life AD&D, Short-Term & Long-Term Disability (100% Employer Paid)
  • Tax-deferred retirement plan with a 3% company match
  • Career Development and Coaching
  • Company Cell Phone / Laptop / Vehicle
  • Unlimited Training and Certifications
  • Fun work environment!

Education

  • Bachelor's (Preferred)

Experience

  • Network Administration: 3 years (Required)
  • Server management: 3 years (Required)
  • VMWare: 3 years (Required)
  • ConnectWise: 1 year (Preferred)

Job Type: Full-time

Apply Now

Learn More

Support Administrator (Help Desk) - Level 2

We are seeking a Level 2 Support Administrator to add to our growing team. The Tier II role is responsible for various Managed IT Support activities including onboarding, ongoing technical maintenance, and remote trouble-shooting support.

Support Administrator (Help Desk) - Level 2

Who We Are

ExcalTech is a rapidly expanding, award-winning technology solutions provider in the ever-expanding managed IT services realm. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses. Our mission and core values drive us to be a great workplace and company to work with. We have garnered top industry recognition for our cybersecurity, technical toolset, leadership, growth, and culture.

We have a successful 30-year track record providing best-in-class service to our mid-market clients throughout Illinois, Wisconsin, and Florida. Our rapid growth is causing us to look for a Level 2 Support Administrator. We would love to hear from you if you are interested in joining our growing team!

Support Administrator - Level 2

We are seeking a Level 2 Support Administrator to add to our growing team. The Tier II role is responsible for various Managed IT Support activities including onboarding, ongoing technical maintenance, and remote trouble-shooting support. This is an advanced level support role and customer service skills are important. The Tier II role is a technology generalist with a broad understanding of technology infrastructure, server administration, networking, and application support. This role is based on-site in our corporate headquarters in Lake Barrington, IL 60010. This role requires knowledge in desktop, software, networking, server, and firewall related issues.

Responsibilities

  • Provide support to the ExcalTech customers via phone, chat, email, or face to face in the office.
  • Assists customers with intermediate IT issues using advanced troubleshooting skills.
  • Support uses and adds to a knowledge center for customer calls in ConnectWise.
  • Communicate and work as a team with Tier II and Tier III to solve a customer's issues.
  • Use logic and knowledge to solve complex and simplex customer problems.
  • Assist customers that utilize ExcalTech datacenter offerings.
  • Routinely uses computer and network knowledge to trouble shoot and find the best solution for the customers workflow needs.
  • Works with clients over the phone to investigate issues and provide solutions.
  • Documents calls and resolutions to ensure continuity throughout the team.
  • Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and vendors.
  • Goal of Tier II staff is to close 90% of support requests and escalate any calls/tickets that last over 120 mins or require onsite assistance to Tier III support staff.
  • Complete small internal projects as assigned.

Required Skills

  • Associates degree or related experience in Computer Information Systems/MIS or another business-related field.
  • A+ certification, Network+, Security+ and/or MCSA certification.
  • Previous experience working in the IT field preferred, help desk level 1 or better.
  • Strong problem-solving skills.
  • Experience with Networking and Servers is a huge plus!
  • Must possess solid analytical, communication and technology skills.
  • Ability to multi-task with a strong attention to detail.
  • Must maintain confidentiality of information.
  • Excellent organizational and customer service skills.
  • Must be a self-motivated individual with a willingness to work well with others on a regular basis.
  • Connectwise Manage and Automate Experience preferred.

What We Offer

  • Competitive pay
  • 20 days of PTO
  • 13 Paid Holidays
  • Medical, Dental, Vision – (50% of the premium is Employer Paid, for both Employee and Family)
  • Life AD&D, Short-Term & Long-Term Disability (100% Employer Paid)
  • Tax deferred retirement plan with 3% company match
  • Career Development and Coaching
  • Company Laptop
  • Unlimited Training and Certifications
  • Fun work environment!

Job Type: Full-time

Education

  • Associate (Preferred)

Experience

  • Help desk: 3 years (Required)
  • Windows: 3 years (Required)
  • ConnectWise: 1 year (Preferred)
Learn More

Think You've Got What it Takes?

Get in Touch

Submit your resume with any additional relevant information and we will get back to you shortly.

Maximum file size: 25MB
Scroll to Top
ExcalTech Cybersecurity Essentials for Business Owners
Cybersecurity Essentials Guide Download

The guide will be delivered to your inbox.