Careers

Who We Are

ExcalTech is a rapidly expanding, award-winning technology solutions provider in the ever-expanding managed IT services realm. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses. Our mission and core values drive us to be a great workplace and company to work with. We have garnered top industry recognition for our cybersecurity, technical toolset, leadership, growth, and culture.

We have a successful 30-year track record providing best-in-class service to our mid-market clients throughout Illinois, Wisconsin, and Florida. Our rapid growth is causing us to look for a Level 4 - System Engineer (Field) team member. We would love to hear from you if you are interested in joining our growing team!

Level 4 - System Engineer (Field)

The successful candidate will have a strong knowledge of servers, desktops, and networking. Candidates MUST be familiar with computer network infrastructure and related software and hardware technologies.

IT System Engineer duties include installing, configuring, and troubleshooting technology infrastructure devices which include servers, routers, switches, firewalls, storage devices, PCs, and printers. The field engineer will provide technology consulting on best practices and new solutions. Must have a valid driver’s license and clean driving record. The field engineer will be required to drive to client locations within an 80-mile radius of Lake Barrington, IL 60010.

Responsibilities

• Monitor and respond quickly and effectively to requests received.
• Provide technical assistance and support for incoming issues related to all IT systems and software.
• Maintain the integrity of the infrastructure, server deployment, and security.
• Install/Build Servers, Desktops, Laptops, and infrastructure equipment.
• Perform firmware and OS patching, updates, and troubleshooting.
• Evaluate and modify the system’s performance.
• Document internal procedures.
• Ask educated questions and listen to customers to determine the root cause of issues.
• Assist in various IT projects.
• Manage user accounts and permissions.
• Support LANs, WANs, network segments, internet, and intranet systems.
• Make recommendations for future upgrades.

Skills/Qualifications

• Bachelor’s degree in a related area and/or equivalent experience/training/certifications.
• 3+ years of experience as a System Administrator.
• Demonstrated knowledge of computer security best practices and policies.
• Working knowledge of level 3 TCP/IP networking technology/hardware including Cisco, Meraki, WatchGuard, and SonicWALL, Windows Security (Share and NTFS permissions), and backup software (Veeam is a plus) and Storage Technologies (SAN/NAS).
• Experience in VMware including vCenter 6/7.x, vSphere 6/7.x and NSX.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Knowledge of the design, development, and application of technology and systems to meet business needs.
• Experience using Azure AD or Active Directory.
• Experience with Windows; up to date on current equipment and technologies, procedures, system performance tuning, patch management, remote access utilities, backup and recovery, monitoring and alerting applications.
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and works independently and as part of a team.
• Demonstrates problem-solving skills.
• Candidate must have the ability to learn and attain certifications across multiple technologies.

What We Offer

• Competitive pay
• Great PTO and holiday allowances
• Medical, Dental, Vision (50% of the premium is Employer Paid, for both Employee and Family)
• Life AD&D, Short-Term & Long-Term Disability (100% Employer Paid)
• Tax-deferred retirement plan with a 3% company match
• Career Development and Coaching
• Company Cell Phone / Laptop / Vehicle
• Unlimited Training and Certifications
• Fun work environment!

Education

• Bachelor's (Preferred)

Experience

• Network Administration: 3 years (Required)
• ConnectWise: 1 year (Preferred)
• VMWare: 3 years (Required)
• Server management: 3 years (Required)

Apply Now