At first glance, the way your organization handles communication in-house might not be the first place your business looks to make money. Still, the point stands that a business that communicates better, functions better; and, when a business is functioning properly, it can work harder to make more money. If your organization isn’t utilizing a unified communications solution yet, you should be.

Issues Stemming from Non-Unified Communications

For the sake of argument, let’s say that your business has twenty employees who all use their own personal email addresses to go about their day-to-day duties. This is extremely unprofessional, as it shows all of your clients that you have zero control over communications between your employees’ personal email accounts, as well as the information shared with them. It goes without saying that your organization’s reputation will suffer as a result of this. Plus, sending sensitive information through accounts that you simply have no control over is sure to break at least a couple of security best practices.

This makes it awfully confusing for clients, too, since they don’t have a frame of reference to judge whether or not the person emailing or calling them is actually with the company they claim to be from. In fact, some hackers make this their primary method of attack, calling companies or sending out unsolicited emails asking about how they can help your business, hoping that whoever they contact doesn’t have the foresight to wonder if dealing with them isn’t a good thing. All businesses should have a unified email domain name and phone number so as not to create situations like these.

This whole debacle gets more complicated when an employee decides to leave your business. If you’re using a unified communications solution, it’s simply a matter of deactivating the employee’s email account or phone extension, but otherwise, you’re risking these employees walking away with more than just their intentions of finding a new job. They could be taking contacts, sensitive information, and account access with them as well, creating a lingering problem that needs to be resolved as quickly as possible.

Ultimately, these are issues that shouldn’t even be issues in the first place; and they don’t need to be if you implement a unified communications solution from ExcalTech.

The Main Points of Unified Communications

Unified communications is a collection of the best business communication services on the market. They all work together to tie your organization’s employees together, while also helping you communicate with your business’ clients. Here are some of the major points to consider for your business’ unified communications solution:

  • Unified email hosted by ExcalTech, complete with access to email archiving for later access.
  • Unified phone system accessible through the cloud, making it available for use on laptops, desktops, and mobile devices.
  • Instant messaging and other apps that let your organization stay connected at all times.

Your business shouldn’t be without a unified communications solution. To learn more about how you can get started, reach out to us at (877) 638-5464.

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