What would you do if you got a surprise bill for tech support? Would you go around the office asking where it came from, or would you worry more about trying to figure out how you’re going to pay for it? Clearly someone in your office doesn’t know the proper way of asking for IT support if you are receiving mystery invoices. Regardless, it’s important that you understand that this is the norm for an organization working with a break-fix IT provider.
Basically, an employee will only contact an external tech support when you don’t designate someone to contact internally. When you don’t have any employees dedicated to keeping your technology functioning, what happens when you encounter a crippling problem that makes it more difficult for your workers to do their jobs? Your employees will try to find a solution to the issue, whether it’s in your IT budget or not. This could result in heavy blows to your bottom line, but when a project is on the line, the employee might not care. How do you stop these situations from happening?
Keeping the struggles of break-fix IT support in mind, it’s easy to see how help desk support can improve the way your organization functions. ExcalTech, a managed service provider, can help you keep your business’s technology troubles from breaking your budget by offering monthly, flat-rate services. This makes it so that you don’t have to worry about an employee exceeding the budget with calls to break-fix IT providers, thus mitigating phantom cost.
To further enhance the benefits of managed IT, consider the difference between paying per hour and paying per month. If your business is charged per hour for IT assistance, your employees might hope to save your organization some money by not reaching out for help at all. However, if you’re paying for something at a monthly rate, it makes the most sense to get as much out of it as possible. After all, you don’t pay for Netflix just to watch it for a day. You want to stream as much as possible and get the most value from the service. If you make a monthly payment for IT support, your workers can get the help they need when they need it, without suffering from long-term technology troubles.
Introducing “All You Can Eat” IT Support
If you want to give your team the IT support that they deserve, consider finding a service provider that gives as much support as possible for a monthly rate. This means that your IT provider won’t bill you per call and will instead charge only a flat rate that is set in stone. All you have to do is sit back, relax, and see how much value you can get out of your relationship with your managed service provider.
ExcalTech wants to help your organization get the most out of its technology solutions. To learn more about what we can do for your business, reach out to us at (877) 638-5464.