This page contains manuals and documents that are helpful when using the various systems and tools that ExcalTech® has available to our clients. Please download and read through these documents for a better understanding of how our systems function. As always, if you would like live support, one of our staff members will be glad to provide additional assistance.

Client Portal

All ExcalTech clients are provided a login to Avalon, our advanced on-line account management system. To access all of your account history, including invoices, quotes, service history and much more, select Clients > Client Portal from the navigation menu at the top of this site and use the login information provided to you by your Technology Consultant. For help with this system, please download this manual:

Client Portal System Guide

Spam Filtering

ExcalTech has deployed an advanced virus and spam protection system to help protect our clients from dangerous email content. There is some user interaction required for this system. Please download this document for settings and information:

Spam & Virus Filtering System Guide


Please refer to the appropriate section below depending on whether you use ExcalTech’s POP email hosting or Hosted Exchange.


All clients with ExcalTech POP email hosting can check their email from any modern web browser using our webmail interface. Refer to the documents below for our webmail system and email setup guides, as well as instructions for changing your password and checking your mailbox size.

Webmail System User Guide
Email Setup Guide (e.g. Outlook, iPhone, etc.)
Password Reset Instructions
Check Mailbox Size

Hosted Exchange

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