When you think of managed services, you may not really understand just how it fits into your business. This month we wanted to demonstrate how a managed services provider can deliver a lot of value.
Our Experience Forms Our Perspective
Perspective is a valuable thing, especially when your job is to figure out solutions to problems. Not only are there occasionally real-time issues to resolve, but there are also plenty of recurring problems and challenges. Perspective is only helpful if it can be applied practically, however. A successful support team understands how a business needs to operate and provides them with the IT services that facilitate that.
From the perspective of a business owner, many of the issues that present themselves in their technology just materialize out of thin air. They’re sudden, and because of this, they grind productivity to a halt. With managed services you really don’t have to worry about response times. Sure, there is an SLA (Service Level Agreement) that dictates how quickly your problems will be resolved, but in many cases the proactive nature of managed IT services deals with potential problems before they are, in fact, problems. Even if a problem does require an on-site visit, the MSP could be using their remote monitoring solutions to help diagnose the problem as the tech is on their way.
What is it, really, that you need from your IT management team? Specialized experience with channel-specific technologies? Greater control over your technology? Less responsibility? Improved communications? Adherence to regulatory compliance standards? A competent managed service provider can help you with all these things, and much, much more.
Furthermore, a relationship with an MSP gives you access to vendors and other industry professionals. As one of the biggest benefits to working with a managed service provider, the access to all the technology your business needs cannot be underestimated in its value.
Consider the investment you would have to make to completely staff and equip an entire IT department with highly skilled professionals of the caliber and skill that we have at ExcalTech. Now consider how you could better invest that money. It’s a good problem to have.
If you’re looking to get something more out of the way your business takes advantage of technology, give us a call at 833-EXCALTECH.