Careers

Join our team and help small and medium sized businesses in the Midwest and Florida thrive by leveraging technology solutions.

One of the Best Places to Work in Illinois

ExcalTech^® has been named as one of the Best Places to Work in Illinois for three straight years. This is an award that is based primarily on survey feedback from ExcalTech employees. So when we say we are one of the best places to work in Illinois, don’t just take our word for it; take our team’s word for it.

Insurance Providers

Providers You and Your Family Can Count On

Our people are our most important asset. We provide our staff with the tools and resources they need to be successful at work and in life. This includes competitive health, dental, and other insurance, generous paid time off and paid holidays from day one of employment, IRA contribution matching, and much more.

Benefits

You’re In Good Hands with ExcalTech

The benefits and perks we provide are some of the best on the market.

Health

4 PPO plans
1 HMO plan
1 Vision plan

Dental

2 PPO dental plans

Disability & Life

Short Term Disability
Long Term Disability
Life & A.D. Insurance

Retirement

Simple IRA with 3% company match

Paid Time Off

20 days PTO
13 paid holidays

Other Perks

Paid certification training
Company social events
Soda machine & snacks provided

ExcalTech staff in Punta Cana, Dominican Republic

Fun in the Sun

We Work Hard and Play Hard

Every year that we meet our annual revenue goal, all employees are treated to a company trip to an all-inclusive resort in the Carribbean. It’s just one of the ways we recognize our employees for the hard work they put in on a daily basis.

Current Openings

Available Positions

We are currently hiring for the following positions.

New Business Development Representative

We are seeking a highly motivated and forward-thinking New Business Dialer who will be a key contributor to our enterprise-wide sales initiative. We are looking for someone with a proven track record and a hunger for success in our industry.

New Business Development Representative

Who We Are

ExcalTech is a rapidly expanding, award-winning technology solutions provider in the ever-expanding managed IT services realm. Our vision is to be the area’s leader in delivering and supporting technology solutions for small & mid-sized businesses. Our mission and core values drive us to be a great workplace and company to work with. We have garnered top industry recognition for our cybersecurity, technical toolset, leadership, growth, and culture.

We have a successful 31-year track record providing best-in-class service to our mid-market clients throughout Illinois, Wisconsin, and Florida. Our rapid growth is causing us to look for a New Business Dialer team member. We would love to hear from you if you are interested in joining our growing team!

This position is at our corporate headquarters in Rolling Meadows, IL and is NOT remote.

Who We Are Looking For

A highly motivated and forward-thinking New Business Dialer who will be a key contributor to our enterprise-wide sales initiative. We are looking for someone with a proven track record and a hunger for success in our industry. The goal is to drive sustainable financial growth through boosting sales and creating opportunities with potential customers and the sales team.

Essential Job Functions

Maximize sales opportunities and traffic through the sales department
Adhere to scripts and talking points provided for each type of phone call initiated or received
Required to make at least 130 outbound calls per day with the goal of scheduling sales appointments
Record and manage prospective customer information through the CRM
Maintain a thorough knowledge of all current marketing campaigns
Tracking personal results including appointments, calls, sales, and engagements using CRM system
Work closely with the Sales Manager to increase the results of the department
Aid in the management of online reputation through review sites and social media outlets

Essential Job Skills

Clear and concise written and verbal communication
Results driven and motivated for sales
Excellent customer service
Effectively manages responsibilities with time management to reach goals
Ability to multi-task while demonstrating strong organizational skills
Has prior CRM experience and is very computer savvy
Previous sales experience a plus

What We Offer

Competitive pay
20 days of PTO
14 Paid Holidays
Medical, Dental, Vision (50% of the premium is Employer Paid, for both Employee and Family)
Life AD&D, Short-Term & Long-Term Disability (100% Employer Paid)
Simple IRA with 3% company match
Career Development and Coaching
Fun work environment!
Company Cell Phone & Laptop
Unlimited Training and Certifications

Pay: From $40,000 per year

Supplemental Pay Types

Bonus pay potential
Commission potential

Apply Now

IT Support Administrator – Level 1

We are seeking a Tier 1 help desk technician who will be responsible for various managed IT support related to on-boarding, ongoing technical maintenance, and remote trouble-shooting support.

IT Support Administrator – Level 1

Who We Are

We believe in making IT simple for our clients and hiring the right people to join our team is priority number one to achieve this goal.

We have a very successful 31-year track record providing fantastic service to our mid-market clients throughout the Chicago-land, Wisconsin, and Florida markets. Our rapid growth is causing us to look for a customer focused Level 1, Help Desk team member! We would love to hear from you if you are interested in joining our growing team.

Who We Are Looking For

ExcalTech is seeking to add to our team! Our quickly growing firm, ExcalTech, is a Managed Services Provider and needs a Tier 1 help desk technician. The Tier I role is responsible for various managed IT support related to on-boarding, ongoing technical maintenance, and remote trouble-shooting support. This is the entry level component of support and customer service skills are key. The Tier I role is a generalist with a broad understanding of the hardware, software, and systems that the customer has on site and is not required to understand the “inner-workings.” This role requires NO travel to client sites and is not a remote role.

This role requires knowledge in troubleshooting desktop, software, networking, server, and firewall issues.

Responsibilities

Tier I provide support to the ExcalTech customers via phone, chat, email, or face to face in the office. Tier I is the first line of support for our customers.
Responds to the customers with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs.
Tier I support uses and adds to a knowledge center for customer calls in ConnectWise.
Tier I will communicate and work as a team with Tier II and Tier III to solve a customer’s issues.
Tier I will use logic and knowledge to solve complex and simplex customer problems.
Routinely uses computer and network knowledge to trouble shoot and find the best solution for the customer’s workflow needs.
Consistently reviews and prioritizes tickets and workload.
Works with clients over the phone to investigate issues and provide solutions.
Documents calls and resolutions to ensure continuity throughout the team.
Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and vendors.
Goal of Tier I staff is to close 80% of calls (first call resolution) and escalate any calls/tickets that last over ~60 mins to Tier II support staff.

Required Skills

College diploma or university degree. Related experience in Computer Information Systems/MIS or another business-related field.
CompTIA A+, Network+ and Security+ certification (required within 12 months of hire).
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Excellent organizational and customer service skills.
Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
Experience with server operating systems including Server 2012, Server 2016, and Server 2019 is a plus. Active Directory knowledge a plus.
Kaseya RMM and Autotask PSA Experience a plus.
Good problem-solving skills.
Excellent customer service skills.
Previous experience working in the IT field preferred.
Must possess solid analytical, communication and technology skills.
Ability to multi-task with a strong attention to detail.
Must maintain confidentiality of information.
Must be a self-motivated individual with a willingness to work well with others on a regular basis.