Live Remote Assistance
Our Virtual Technician service lets our certified engineers provide live remote assistance for your IT issues. You remain in full control of the remote support session and can watch exactly what our engineer is doing on your screen in real time. The session is run through a secure SSL-encrypted connection, and you can cancel the session at any time by pressing the ESC key on your keyboard. No software remains installed on your computer after the session, and it cannot be restarted unless you initiate another connection.